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Spectra Medical Distribution Shipping Policies, Terms and Conditions

EFFECTIVE 8/6/2014, AN ADMINISTRATIVE FEE OF $100.00 OR 15% OF THE COST OF THE PRODUCT (WHICHEVER IS GREATER) FOR MATTRESS/BED CANCELLATIONS/RETURNS AFTER THE PRODUCT HAS LEFT THE MANUFACTURER. THE ADMINISTRATION FEE WILL BE IN ADDITION TO ANY CANCELLATION OR RETURN CHARGES IMPOSED BY THE MANUFACTURER.


MEDICAL PRODUCTS - All medical products are non-returnable or exchangeable Inventory items - Allow 10-14 business days for delivery. Non-inventory items - Allow 14-21 business days for delivery.


COMFORTAIRE - No returns or exchanges Allow 14-21 business days for full service delivery Allow 10-14 business days for drop ship delivery Drop ship service delivery mattress/adjustable base $350; mattress/flat foundation $235 Full service delivery mattress/adjustable base or mattress/flat foundation; $625.00


FLEX-A-BED - All products sold individualy and/or in sets Full service delivery 280.00 Removal of existing bed set 131.00 (Service must be requested with initial bed order). Moving existing bed set to another room 30.00 (Service must be requested with initial bed order). Side rails are shipped via UPS and WILL NOT be installed on the base by the delivery company. Installation of side rails can be requested for an additional charge. Full rails are available by placing an order for 2 half rails vertical on the side of the bed that is needed. Exchange Policy - Customer may have a one-time exchange option of the mattress only - shipping charges are the responsibility of the customer. Adjustable bed bases are NOT exchangeable. Premier adjustable foundation height 11.25 w/o casters; 13.5 w/casters. If attaching siderails to a Premier bed, you must order 4" profile.


RESTONIC PRODUCTS - Allow 10-14 business days for drop ship delivery. Allow 14-21 business days for full service delivery. If you offer a comfort exchange or similar tryout on mattresses to your customer and wish to return the product, you must include proper documentation within 90 days from the date the mattress was ordered. Original shipping charges will not be refunded. Adjustables bases and foundations are not returnable. Restrictions apply. Drop Ship/White Glove Delivery charges determined at time of order. Removal of existing bed set 75.00 (Service must be requested with initial bed order).


SERTA - Mattresses, Foundations,: Full service and drop ship delivery charges are included in the price of the products. Removal is also available for an additional $25.00 on non-expedited Serta orders. Please call for details. Exchanges: If you offer a comfort exchange or similar tryout on mattresses or mattress sets to your customer and wish to exchange the product(s), you must include proper documentation within 90 days from the date that the mattress was sold to the customer. Shipping charges may apply. Adjustable bases, pillows and accessories are not exchangeable or returnable. Mattresses are not returnable. Restrictions apply.


SIMMONS - No returns or exchanges Allow 10-14 business days for drop ship delivery. Allow 14-21 business days for full service delivery. White Glove/Drop ship service delivery $150 Removal of existing bed set can be done at no charge (Service must be requested with initial bed order).


ENSO/OLYMPIC - No returns or exchanges Allow 14-21 business days for full service delivery Allow 10-14 business days for drop ship delivery Drop Ship/White Glove Delivery charges determined at time of order.


BIG BOYZ - Please allow 14-21 business days to ship. 4" Casters (3" Casters for low profile base) and side rails included in the price of the base. No returns or exchanges. Drop Ship/White Glove Delivery charges determined at time of order.

 

TRANSFER MASTER - Made to order. Please allow 5 business days to manufacture and 14-21 business days to ship. No returns or exchanges. Drop Ship/White Glove Delivery charges determined at time of order.


CEQUAL PRODUCTS - Allow 10-14 business days for delivery. No returns or exchanges.


CONTOUR PRODUCTS - Allow 10-14 business days for delivery. No returns or exchanges.

 

ORDER CANCELLATIONS: Freighted orders may be cancelled at any time before final delivery. All freight and return freight charges will be the customer's responsibility to pay once the order has shipped. All items shipped UPS or similar service can not be cancelled once the item or items have shipped. All costs associated with refused shipments are the customer's responsibility and all non-returnable items will be invoiced to the customer. Customer will need to make arrangements to have any refused items shipped to the customer's facility at the customer's expense or forfeit the refused items. Other restrictions may apply. Comfort Items (pillows, etc.): 7-10 business days Residential/Commercial Mattress – Drop Ship: 10-14 business days Residential Mattress – Full Service: 14-21 business days Some products are available for expedited shipping. Please call for availability and freight quote. Please call your Medical Sales Specialist or call us directly with any questions or concerns. All measurements approximate within 1/2" tolerance. Prices subject to change at any time without notice. Some promotional items are not included in the Price List. BED REMOVAL: Bed removal must be requested at time of order. Water beds and adjustable bases are exluded from removal or relocation. MINIMUM ORDER: Orders less than $150 must be paid for with credit card, unless prior arrangements have been made.


ADJUSTABLE BED DISCLAIMERS: PACEMAKERS - it is possible that the optional vibrating feature of this bed may be interpreted falsely by some pacemakers. This is common with any product that produces a vibrating motion, and may or may not affect your pacemaker. Please consult your physician with any concerns. OXYGEN - this adjustable base is NOT designed for hospital use and is NOT designed to meet hospital standards. Do not use this bed with TENT TYPE oxygen therapy equipment or use near explosive gases.


UNIVERSAL PRECAUTIONS: Universal Precaution policies are strictly enforced when removing existing beds. Please be aware that additional fees may be associated with this service if the mattress has biological soiling.


**This pricing information is confidential and proprietary and may not be used or reproduced in whole or part unless authorized in writing by Spectra Medical Distribution**