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Spectra Medical Distribution Customer Service

 

Customer Service

Shipping & Delivery

Consumer Bedding Delivery:

Spectra Medical Distribution ships all CONSUMER bedding from its manufacturers.  Normal lead times are 14-21 business days after receipt of the order.  In instances of inclement weather, or documented regional traffic delay, stated lead times may be exceeded and will not be cause for order cancellation or refund.

Two methods of shipment are offered: 

  • DROP SHIPMENT – Product is delivered to the client’s home in the carton and placed in the first covered area of the residence.  There is no product set up and no removal of the shipping materials.
  • FULL SERVICE DELIVERY – Product is delivered to the client’s home and assembled in the client’s room of choice.  All shipping materials are removed. 

Removal of old bedding is available for an additional charge with Full Service Deliveries.  Old bedding is considered: mattress(es), foundation(s) and frame(s).  Headboards, footboards, waterbed bladders and adjustable bases are not considered bedding.

Delivery agents are not required, or authorized, by BioTech Medical Inc., to break down or move furniture to other rooms to accommodate beds.  Clients must have space prepared to install the bed.

Delivery agents will contact the client 24-48 hours prior to the scheduled delivery to confirm that a legal adult will be present to accept the shipment.  If the client confirms the delivery appointment and is not home at the scheduled time, the vendor will incur an additional charge to re-deliver. 

 

Medical Bedding Delivery:

Medical Bedding (hospital bed mattresses) is generally delivered from inventory and will arrive via UPS or FedEX to the client within 10-14 days after receipt of order.
There is no option for set up in the home.

Bariatric Medical Bedding is available as a non-stock item and will generally be delivered from the manufacturer, via truck in a flat carton, 14-21 business days after receipt of order. There is no option for set up in the home.



Returns & Replacements
All bedding manufacturers have a NO RETURN policy, and each manufacturer has different EXCHANGE policies.


Ordering

Orders may be communicated via email or fax.  No telephone orders accepted.
Orders received before 2:00 pm. will be processed the same business day.  Orders received after 2:00 pm. will be processed the next business day.  Orders received after 2:00 pm. on Friday will be processed on the following business day (Monday). There is no minimum order HOWEVER, unless net 30 payment terms are established, all orders under $300.00 must be pre-paid with a credit card. Order confirmations are provided and should be reviewed for accuracy. Spectra Medical Distribution will not be held responsible for errors if no notification is made by the vendor prior to shipment.


Payment, Pricing & Promotions
Although Spectra Medical Distribution utilizes every effort to provide advanced notice of price changes, we reserve the right to change without notice based upon our manufacturer's increased cost to us.

Invoicing

Spectra Medical Distribution invoices upon product shipment.  If Net 30 day payment terms have been established, payment is due 30 days after the product leaves the warehouse. 
Items may be shipped from multiple warehouses, thus there may be multiple invoices for a single purchase order.
Spectra Medical Distribution may impose a finance charge of 3%  for payments made after the due date.  Credit card payments to settle past due accounts may be subject to a 5% finance charge.
Spectra Medical Distribution may also place the account on credit hold or revoke payment terms for accounts whose payments are habitually past due. 


Order Cancellation Information
Order cancellation requests for shipments that are en route (not signed for) will be eligible for a refund LESS shipping/freight charges. In some instances, the manufacturer may assess a restocking fee and the client will be responsible for that charge, as well. If the client signs for the product or it is left on the client’s property, it is NOT considered return eligible.